Frequently asked questions
Everything hosts ask before their first checkout.
What messages does GhoSTR produce?+
Every completed guest card yields four messages: a checkout note with your guest's trip memory woven in (Memory Gift), your Airbnb guest write-up ready to paste (Guest Review), a Private Invite for the Airbnb Private Feedback field, and a Public Praise response for when their review posts.
What is the Welcome Window?+
A set of pre-stay messages included with Ghost HQ. You set them up once in Airbnb's scheduled messages and Airbnb sends them on your timing: a booking confirmation, your check-in details, and a checkout reminder. It sets the stage; the Checkout Window wins the 5 star. As always, GhoSTR never messages your guests for you.
What is a guest card and how do I get one?+
A guest card is a small paper form you set out before check-in. Guests fill it in during their stay: favorite spots, restaurants, how the space felt. After checkout you snap a photo and your ghost reads every word. Print blank cards directly from your dashboard.
Is GhoSTR a bot that messages my guests automatically?+
No. GhoSTR never contacts your guests. It writes messages for you to send. Copy, paste, done. There are no automated messages, no AI chatting on your behalf, no surprise outreach. Every word that reaches a guest comes from you.
What if the guest writes something negative?+
That's exactly what GhoSTR is built to catch. Negative feedback on the card gives you a private heads-up with the guest's exact words so you can reach out before checkout closes. Negative cards don't generate messages, and you're not charged.
Does GhoSTR connect to my Airbnb account?+
No. GhoSTR syncs your calendar using a read-only iCal URL, the same link you'd share with any calendar app. We never access your Airbnb login, your inbox, or your host tools. Your account credentials stay with you.
What do you do with my guests' information?+
Guest data lives in your account and is never shared or sold. If your property uses registration mode (required in some jurisdictions, such as Minnesota Statute 327), we securely store the name, address, and vehicle information your guests provide on the card. It stays inside your account, visible to you and any collaborators you invite, and is automatically purged after 13 months. Phone numbers guests write on the card are stored only for the keep-warm message you choose to send. GhoSTR never contacts your guests.
Can I add my cleaner or co-host?+
Yes. On Ghost HQ you invite teammates and give each one access to only the properties they handle. Your cleaner can capture guest cards on turnover day without touching the rest of your business. You stay in control and can remove anyone anytime.
How does GhoSTR pricing work?+
Every host gets Ghost HQ (the web app) plus The GhoSTR Checkout, billed only when you generate a guest's four messages. Pick a term: monthly is $9/month plus $1.25 per Checkout, or annual is $99/year plus $1.00 per Checkout. Checkouts are tallied and billed at the end of each month based on how many you ran. Your first 5 are free.
What do I need to get started?+
Your Airbnb listing URL and your Airbnb calendar URL. To find the calendar URL, go to airbnb.com/hosting/reservations, click Export, then Sync your reservations, and select your listing to reveal the URL. Paste both into GhoSTR and your upcoming reservations sync automatically.
What if a guest doesn't fill out a card?+
No card, no charge. You only pay when you submit a completed guest card and generate messages. Reservations without cards sit in your dashboard until checkout.
Does it work with VRBO or direct bookings?+
The guest card and message pipeline work for any stay regardless of platform. Calendar sync is Airbnb-only today. VRBO support is in the works. For direct bookings or VRBO stays, you can add reservations manually.
Can I use more than one voice style?+
Yes. Each property has its own voice setting: Warm & Personal, Witty & Playful, Professional, Stoic, Adventurous, or Poetic. You can also switch voices at any time and regenerate with a single click.